Support

Email tech@genesisflo.com. A person reads it, and you will get a reply from a person.

Tell us which app you are using, which phone, and what you were doing when something went wrong. That one sentence is usually the difference between a same-day answer and a week of back and forth.

What we answer, and how quickly

• Something is broken. Within two working days, usually the same day.
• A question about your data, or a deletion request. Within 30 days at the outside, and in practice much sooner. Each app also has its own deletion page that does not require you to email anyone.
• Reporting content another person posted. Removed from your view straight away from inside the app, and reviewed by a moderator within 24 hours.

Per-app support

Each app has its own support page covering the things only that app does, including how its content reporting works and how to delete your account.

Anything else

Press, partnerships, and everything that is not an app: the same address, tech@genesisflo.com.